Returns and Refund Policy

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Our returns window

You can return most merchandise within 30 days of delivery for a refund or an exchange, provided it is unworn, unwashed and in its original packaging with any tags attached.

There is no federal law requiring a store to accept returns, so this is our own policy, offered because we would rather you were happy with what you bought.

What cannot be returned

• Digital downloads, once the download has been started. This is made clear at checkout.
• Opened vinyl, CDs and cassettes, unless the item is faulty.
• Personalized or made-to-order items, unless faulty.
• Gift cards.

Faulty or wrong items

If something arrives faulty, damaged or simply is not what you ordered, tell us within 30 days and we will cover the return shipping and either replace it or refund you in full. Nothing in this policy limits your rights under applicable state consumer protection law.

How to return something

1. Email 29skyyent@gmail.com with your order number and what you would like to do.
2. We reply with a return address and instructions within two business days.
3. Send the item back. Unless it is faulty or we sent the wrong thing, return shipping is at your cost, and we recommend a tracked service.

Refunds

Refunds are issued to the original payment method through Stripe once we have received and checked the item, normally within three business days. Your bank may take a further 5–10 days to show it. Any sales tax you paid is refunded with the item. Original shipping is refunded only when the item was faulty or we made a mistake.

Membership cancellations

Fan club memberships can be canceled at any time from your account. See the Membership Terms for what happens to your access and your billing.